Want more jobs, higher visibility, and better-paying clients? On Aero National Drones (AND), 5-star reviews are one of the fastest ways to build trust and grow your business.
Clients often make decisions based on profile ratings, and even one great review can set you apart from the competition. Here’s how to consistently earn 5-star feedback and become a top-rated pilot on the platform.
1. Communicate Clearly—Before, During, and After the Job
Clear, professional communication builds trust. Respond quickly to messages, confirm details before the flight, and follow up after delivery.
Best practices:
- Respond within 24 hours (or faster)
- Reconfirm the date, time, location, and goals the day before the shoot
- Let the client know when files are delivered or if there’s a delay
“Great communication” is one of the most common phrases in 5-star reviews.
2. Be Punctual and Reliable
Clients remember how you made them feel. Showing up early, being prepared, and following through builds loyalty.
Tips:
- Arrive 15–30 minutes early to set up
- Double-check equipment and batteries before the job
- Avoid last-minute cancellations unless absolutely necessary
Consistency = trust = repeat clients.
3. Deliver What You Promised—Or More
Always meet the expectations you set—or slightly exceed them.
Do:
- Send high-quality, properly formatted files
- Stick to the timeline you quoted
- Add a few bonus shots or clips if you have time (this tiny gesture goes a long way)
Don’t:
- Overpromise and underdeliver
- Send files late without warning
- Skip the editing or extras if they were part of the agreement
Clients love it when you go the extra mile—especially if it saves them time or adds value.
4. Keep a Friendly, Professional Attitude
You don’t need to be overly formal—but you do need to be professional, respectful, and easy to work with.
Quick wins:
- Smile, introduce yourself, and ask if they have any last-minute requests
- Dress neatly (branded or plain polo, cargo pants, clean shoes—skip the hoodie and shades)
- Be adaptable if things change (weather delays, location issues, etc.)
People may forget what you did, but they won’t forget how you made them feel.
5. Ask for the Review (The Right Way)
Most happy clients won’t leave a review unless you ask—so ask with confidence and gratitude.
Simple script to send:
“Thanks again for the opportunity to work with you! If you were happy with the results, I’d really appreciate a quick review on my AND profile—it helps other clients know they can trust me too.”
You can also include a link to your AND profile or use AND’s review request tool once available.
Bonus Tip: Build a Review Loop
- After each job, message the client with a short thank-you
- Deliver the files with a positive sign-off and gentle review request
- Follow up a week later if they haven’t left one
Reviews boost your chances of:
- Showing up higher in search
- Getting repeat jobs
- Earning client referrals
Cruise to 5-Star Status
5-star reviews aren’t luck—they’re earned with consistency, clarity, and care. By following these simple strategies, you’ll build a strong reputation, grow your client base, and stand out as a trusted professional on Aero National Drones.
Want to boost your profile even more?